Terms of Service
Effective Date: October 22, 2026 • Last Reviewed & Updated: October 2026
handshake 1. Acceptance of Terms
Welcome to Vistāra Krafts (accessible at vistarakrafts.com). By accessing our website, creating an account, authenticating via Google OAuth or email OTP, browsing our product catalog, or placing an order for chemical formulations or handcrafted keepsakes, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
If you do not agree to these Terms, please do not use our services or place orders through our storefront.
palette 2. Atelier Offerings & Custom Preservation
Vistāra Krafts operates as a specialized artisanal atelier providing:
- Architectural Epoxy Resins: 2:1 High-Gloss Art Resin, 3:1 Deep Pour River Table Epoxy, and UV Crystal Clear formulations.
- Craft Supplies & Tooling: Precision heat guns, bubble-buster mists, silicone casting molds, and pigments.
- Custom Keepsake Commissions: Bespoke preservation of wedding varmalas, anniversary bouquets, and memory castings in 50mm diamond-polished cast acrylic blocks.
Nature of Handcrafted Items: Due to the artisanal and chemical nature of cast resin and organic dried botanical specimens, minor micro-variations, natural botanical color shifts, or slight tonal differences are inherent characteristics of bespoke handmade works.
account_circle 3. Patron Accounts & Authentication
You may register an account using your email address (with 6-digit cryptographic OTP verification) or via 1-click Google OAuth authentication. You are responsible for maintaining the confidentiality of your session credentials and for all activities that occur under your account.
You agree to provide accurate, current, and complete delivery and contact information during checkout. Vistāra Krafts reserves the right to suspend or terminate accounts that provide fraudulent or inaccurate details.
Anti-Abuse & Rate Limiting: To safeguard our atelier infrastructure, patrons, and transactional messaging resources, automated bots, scripts, denial-of-service attempts, and excessive rapid requests to authentication or verification endpoints are strictly prohibited. Requests are subject to automated rate limiting (maximum 5 verification requests per 15-minute sliding window per IP address and email). Accounts or IP addresses engaging in abusive, scraping, or credit-draining behavior will be automatically blocked.
receipt_long 4. Server-Authoritative Pricing & Payments
Authoritative Pricing: All catalog prices, volume tier discounts, promotional coupon codes, and shipping fees are calculated strictly on our secure backend database. Any attempt to manipulate client-side prices via script injection, browser tampering, or modified requests will result in immediate rejection by our payment integrity engine.
Payment Aggregation: Payments are processed in Indian Rupees (INR) via Razorpay. Orders are confirmed only upon cryptographic verification of payment signatures returned by the authorized payment gateway.
Taxes: All purchases include applicable 18% Goods & Services Tax (GST) with valid B2B ITC invoicing provided upon request.
local_shipping 5. Shipping, Logistics & Pan-India Air Transit
We ship across all serviceable PIN codes in India using BlueDart Priority Air and select express couriers.
- Free Shipping Threshold: Orders with a payable subtotal exceeding the published free shipping threshold (e.g. ₹999) qualify for free Pan-India delivery. Orders below this threshold incur standard shipping charges.
- Dispatch Timelines: Standard resin kits and craft tools are dispatched within 24–48 hours. Custom wedding keepsakes undergo a 21-day cryo-silica floral dehydration and multi-layer curing protocol, with progress trackable in your personal account.
- Transit Insurance: All high-value consignments are dispatched in reinforced, shockproof multi-layer packaging with courier tracking.
assignment_return 6. Returns, Refunds & Cancellations
Unopened, sealed epoxy resin kits, molds, and accessories in original packaging may be returned within 7 days of delivery for replacement or full refund if damaged in transit.
Custom commissioned keepsakes incorporating personal wedding flowers, custom lettering, or bespoke dimensions cannot be cancelled once resin chemical pouring has commenced.
copyright 7. Intellectual Property Rights
All trademarks, photography, video reels, product formulations, interactive calculators, brand assets, and digital designs appearing on vistarakrafts.com are the exclusive property of Vistāra Krafts (@resin.art.memories). Unauthorized reproduction, scraping, or commercial exploitation is strictly prohibited under the Copyright Act, 1957.
balance 8. Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, arbitration, or proceeding arising out of or related to these Terms or orders placed with Vistāra Krafts shall be subject to the exclusive jurisdiction of the competent courts in Guwahati, Assam, India.
support_agent 9. Customer Support & Grievance Redressal
For questions, custom resin orders, or customer support:
Email: support@vistarakrafts.com • Location: Guwahati, Assam, India
Grievance Redressal Officer & Data Protection Officer (DPO): Kakoli Borah
Grievance Email: ad4064773@gmail.com / grievance@vistarakrafts.com
Location: Guwahati, Assam, India